CamcorderBatteryStore.com does not have a minimum order amount. You can order just one camcorder battery, or as many as you want.

Ordering at CamcorderBatteryStore.com is fast, easy and fully secure. Once you have located the camcorder battery you are looking for in our product catalog, just follow the steps mentioned in Ordering to add the item(s) to your shopping cart and complete your order.

Once you have completed your order (i.e. checked out), you will receive an e-mail from us confirming your order. We will send you a second e-mail, with the tracking information of your order in it, as soon as we have shipped your order.

Absolutely! We are committed to ensuring that you have a safe shopping experience at CamcorderBatteryStore.com. We use the most advanced security measures to protect your personal information and credit card information.

We only use secure servers supporting industry leading standard 128-bit (Secure Socket Layer) protocol. These internal servers are behind firewall protection. During the ordering process, all data move along the Internet in encrypted form and are decoded when they reach us. For more information, please refer our Privacy Policy.

Yes! We also accept orders over the phone. You can call us at 1-865-512-6181, any time during our business ours to place an order for camcorder batteries. One of our customer care executives would be glad to take your order. Our business hours are 9:00-17:30 EST (Monday through Friday).

For information related to product availability, please call our customer care personnel at 1-865-512-6181. We will be glad to assist you.

Most credit card orders placed online are shipped within 24 hours, provided the items are in stock. Orders placed on weekends and federal holidays will be processed on the next business day.

In order to cancel your order, please call us immediately at 1-865-512-6181 or send us an e-mail with the subject line 'Cancel Order,' including your full name and order number. We do our best to ship your orders within 24 hours, so if your order is already shipped we cannot cancel it. However, you may return it to us upon receipt by following the guidelines provided in our Return Policy.

Yes! We accept purchase orders from all school systems, colleges, universities, libraries, government and public safety organizations, and Fortune 500 companies. Establishments that do not have a purchase order system can print their request for camcorder batteries on their organization's letterhead and fax it to us.

Purchase orders could be sent via fax (faster) or mail to:

CamcorderBatteryStore.com
P.O. Box 1690
Powell, TN 37849

Fax: 1-865-381-1362

Absolutely! You can fax us your purchase order at 1-865-381-1362. If your organization does not have a purchase order system, please print your request for the camcorder batteries you wish to purchase on your organization's letterhead and fax it to us.

We accept:

• All major credit cards: Visa, Master Card, American Express, and Discover.
• Paypal and Google Checkout for online transactions only.
• Checks, money orders or electronic wire transfer (EFT) in U.S.$ are available for establishments like school systems, colleges and universities, government and public safety organizations, Fortune 500 companies and Corporate Accounts members.

Note: When placing an order, the Billing Address must exactly match the address appearing on the credit or debit card statement. An incorrect Billing Address may unnecessarily delay the order. Your credit card will not be charged until your order is shipped.

Purchases at CamcorderBatteryStore.com are charged sales tax ONLY IF the shipping or delivery destinations are within the states of Massachusetts and Tennessee. Customers in other U.S. states do not incur any sales tax on their purchases. Sales tax is calculated at the time of checkout based upon the shipping destination of your order.

Please be advised that shipping charges paid by the customer for all international (including Canada) shipments are exclusive of customs duties, brokerages and taxes. The customer will be solely responsible for such customs duties, brokerages and taxes in the event that such obligations take place.

CamcorderBatteryStore.com ensures a very high level of security for your online purchases. We utilize 128 bit secure encryption software, SSL (Secure Socket Layer), in our checkout process. This means that all your personal information, including credit card information and other confidential information are transmitted over the Internet in encrypted form and are decoded only after they have reached us. For more details please refer to our Privacy Policy.

We ship all orders via UPS courier service. Upon request, we also provide expedited shipping services such as overnight and second day shipping to domestic customers. For international customers, UPS expedited or express services are available upon request.

Yes! Please select UPS Next Day.

We ship to all locations in the U.S. and internationally.

We offer FREE ground shipping on orders over $99:00, within the continental U.S. For orders less than that and for international orders, the shipping rates are based on the product weight, the shipping destination and the shipping method requested.

As soon as your order is shipped, we send you a shipment confirmation e-mail with the shipping and tracking information of your package. If you have not received the e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Please feel free to call us at 1-865-512-6181 if you have any question regarding your order.

As soon as your order is shipped, we send you a shipment confirmation e-mail with the tracking number of your package. You can use this tracking number in the UPS Website (www.ups.com) to check the location of your package.

Occasionally when an item is not available for immediate shipment and is back-ordered, we immediately inform the customer of the estimated date of availability via e-mail or by phone. We will ship the available items and keep the remaining order on a "back-order" status. The back-ordered item is shipped as soon as it becomes available.

Yes. Please review our Return Policy to find out about returns and exchanges.

If you are not satisfied with any of our product(s) in any way, we will gladly replace the product(s), or refund your money when the item(s) is returned within 30 days of purchase. After the initial 30 days, we still offer free replacements for defective products up to 12 months from original purchase, but no refunds can be issued.

Refunds are issued in the same form of payment as in the original transaction within 10 business days of receiving your return. Please review our Return Policy for details on how to get a refund.

You can return a product you bought from CamcorderBatteryStore.com for any reason or no reason at all. However, we cannot refund the shipping and handling charges. Due to our aggressive pricing, shipping charges are non-refundable unless we shipped incorrect item(s).

A privacy policy is an official statement issued by a Website or company which fully discloses what information may be collected in the course of a person's interaction with that Website or company, how the information will be used, how an individual can access his/her own data collected, and what security measures are being taken by the parties collecting the data to keep it safe.

Information provided by you to us, which personally identifies you, such as your name, e-mail address, billing information or credit card number, are treated as "personal information."

We collect certain personal information such as your name, e-mail, shipping < billing address, credit card number and its expiration date, which we use only for defined purposes like order processing and providing a more personalized shopping experience.

Absolutely! We only use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol, which are behind firewall protection. We implement technical and organizational measures, such as encryption methodologies, to help us maintain your information securely and accurately. During checkout, all information travel through the Internet in encrypted form and are decoded only when they reach us.

A "cookie" is a small data file that is sent to your computer when you visit a Website. When you return to the Website, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

NO! We only use the information we collect on the site to make shopping at CamcorderBatteryStore.com possible and to enhance your overall shopping experience. We Do Not sell, trade or rent your personal information to others.

Creating an account at CamcorderBatteryStore.com is fast and easy. Simply click on My Account in the left panel of your screen and select "New Customer." This will take you to the customer registration page. Please fill in all the required fields, marked with an asterisk, and click on the "Create Account" button.

A password will be generated by our system and e-mailed to you instantly. If you wish to, you can change this password after your first log-in. Next time you visit CamcorderBatteryStoare.com you may sign in with your e-mail address and password. This will automatically enter your billing/ shipping information.

NOTE: As we DO NOT store your credit card information on your account for security purposes, you will have to enter this information each time you make a purchase at CamcorderBatteryStore.com.

Creating an account will make your shopping experience at CamcorderBatteryStore.com much easier. As an account holder, you will

• Be able to expedite the checkout process for future orders.
• Be up to date on your orders status.
• Be able to keep track of your order history.
• Be able to manage multiple addresses and shipping locations easily.

You can easily update your account information at CamcorderBatteryStore.com. Simply log in to your account and click on the "Update Account" button to change your account information. You can change your,

• Billing Address,
• Shipping Address,
• E-mail Address and
• Password.

CamcorderBatteryStore.com values your privacy; please refer our Privacy Policy for more information.

Yes! Customers can easily change their e-mail information at CamcorderBatteryStore.com. Once you have logged in to your account at CamcorderBatteryStore.com, click on the "Update Account" button to change your account details.

CamcorderBatteryStore.com only sells BRAND NEW compatible camcorder batteries, manufactured by state-of-the-art manufacturing plants in conformance with quality standards and guidelines applicable to OEM battery packs.

Absolutely! Our camcorder batteries are manufactured by state-of-the-art manufacturing plants, using the highest quality cells and materials, under same strict high standards and guidelines applicable to OEM battery packs. The only difference is the savings you will enjoy. In many cases we provide warranties that are longer than the ones you would typically find with OEM batteries. Lower prices, longer warranty and supreme quality all help you make a smarter buying decision and reward you with a better return on investment.

If stored properly, the shelf life of our camcorder batteries is typically 2 years.

All camcorder batteries sold by CamcorderBatteryStore.com carry a 30-day money-back guarantee. If you are not satisfied with any of our camcorder batteries, for any reason, you can return the battery for a refund or replacement within 30 days of purchase. After the initial 30 days, most defective batteries are still covered for replacement up to 12 months from original purchase but no refunds can be issued.

Please refer to our Return Policy for more details.

NO! The use of compatible or aftermarket battery packs will not void your camcorder warranty in any way.

Actually, consumers are protected by the following legislation of the U.S.:

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 states that:

"No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2. 2. The Commission finds that such a waiver is in the public interest."

No. All our camcorder batteries are manufactured by state-of-the-art manufacturing plants in conformance with quality standards and guidelines applicable to OEM battery packs. They are manufactured to meet or exceed OEM battery performance and will not damage your camcorder in any way. Please contact us at 1-865-512-6181, if you have specific concerns and we will be pleased to address them.

OEM stands for Original Equipment Manufacturer. The manufacturers of camcorders like Canon, Fujifilm, Hitachi, JVC, Panasonic, Samsung, Sharp, and Sony are all OEMs, and the battery packs they sell are OEM branded batteries. We DO NOT sell OEM battery packs. CamcorderBatteryStore.com offers only brand new compatible camcorder batteries that are guaranteed to perform just as good if not better than the OEM brands in terms of quality and performance - all with significant cost savings to you.

Compatibles are 100% brand new batteries that are made specifically for your camcorder by manufacturers other than OEMs. They are manufactured to match or exceed OEM specifications and they deliver the same quality results just like the OEM's would. Our compatible camcorder battery packs are developed by state-of-the-art manufacturing plants for the finest quality batteries. Each battery pack is tested throughout the manufacturing process to match or outperform the original equipment’s specifications for form, fit and workmanship. In addition, our compatible battery packs also provide you a significant cost savings when compared to the OEM.

A battery is a device that generates an electrical current by electrochemical reaction.

A battery pack is an assortment of two or more battery cells, configured in a predefined order -- a series, parallel or a mixture of both -- to deliver the desired voltage, capacity, or power density.

Volt (V), short for voltage, is a measure of electrical force or electrical pressure. The terminal voltage, measured in volts, of a battery is the electrical potential difference across its two terminals. Battery cells of different chemistries have different voltages. A nickel-based cell, like NiCd and NiMH, provides a nominal cell voltage of approximately 1.2 V and a Li-ion cell provides 3.6V/3.7V.

The voltage of two battery cells, of the same chemistry, is always the same. Their capacities may be different, but the voltage always remains the same. Higher terminal voltages are obtained by assembling two or more cells in a series, parallel or a mixture of both. For example, a 7.4V, Li-ion battery would be made up of 2 cells connected in a series.

2 cells x 3.7V Li-ion cell = 7.4V Li-ion battery

It is important that the voltage of a cell or a battery pack always matches the voltage requirement of the device in which it is used. If there is any mismatch of the two voltages, the device will not function. Excessive exposure to a different voltage may also damage the equipment. Equipment users should take special care that the batteries they are using matches the voltage requirement of their device.

The capacity of a battery is its electrical energy content usually expressed in milliAmpere-Hours (mAH). It is determined by the amount of electrical energy the battery can deliver, under specified conditions of temperature, rate of discharge and final battery voltage, over a certain period of time.

Higher the capacity rating of a battery, i.e. higher the mAH, longer the battery will last. For example, a battery rated at 1000mAH capacity will last for 1 hour in a device that draws current of 1000mAH and a battery rated at 2000mAH capacity will last for 2 hours in the same device.

For portable devices like camcorders that are used for long periods of time, away from a power source, a high capacity battery provides a clear advantage. A high capacity battery would give a longer runtime and reduce downtimes due to unexpected battery failures.

Ampere (Amp) is a measure of electrical current flow. It is the rate of flow of electricity through a specific point in one second.

It is a unit of measurement of battery capacity, i.e. the amount of power packed into a battery. It is obtained by multiplying the current in miliamperes (mA) by the length of time that the current is flowing, abbreviated mAH. Higher "mAH" rating means higher battery capacity, which results in longer battery life between charges.

No! Lithium ion batteries are not affected by "Memory effect," which results in a drop in the capacity or voltage of a rechargeable battery. Memory effect is confined only to nickel-based battery chemistries like NiCd and NiMH. For users of portable devices like camcorders, unexpected downtimes due to battery failures could be very frustrating.

Battery cycle life is the number of times a battery can be charged and discharged before it fails to meet specified criteria as to performance. One battery cycle is defined as a full charge followed by a full discharge.

Self-discharge is the loss of charge in a battery when not in use. Unused batteries lose their charge over time. The loss of charge, or self-discharge, is the highest right after charge when the battery holds full capacity. Other factors like humidity and temperature of the storage place also contributes to the rate of self-discharge.

All battery chemistries self-discharge. Li-ion batteries have the lowest self-discharge rate at 5% to 10% per month as compared to NiCd, at 20% per month, and NiMH, at 30% per month, under identical conditions.

Clean contacts: To achieve optimum charge contact, be sure both charger and battery contacts are clean. Dirty contacts can result in a charger/battery malfunction.

Optimum charging temperature: Lithium-ion batteries should be charged in room temperatures between 0°C and 45°C for optimum battery performance.

Charging voltage: Li-ion batteries have an inbuilt protection circuit that automatically cuts off the current path if the battery voltage reaches above 4.2 volts/cell. Equipment users should avoid charging their Li-ion batteries to this limit to improve cycle life.

Camcorder batteries should be removed from their equipment and stored separately in a clean, dry and cool place away from heat and metal objects. The batteries should be discharged to 40% charge level for storage. As batteries self-discharge when not in use, prolonged storage of Li-ion batteries for more than three months is not recommendable.

It is the number of battery cycles, a full charge followed by a full discharge, a battery can offer before it needs to be replaced. Li-Ion batteries generally offer around 300 charge/discharge cycles under normal use.